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Exchanges/Returns

Customer satisfaction is our priority, therefore we ensured to provide an easy going exchange/return policy. Below we have listed our standard policies for both exchanges of products and refunds. 
Exchanges
  • We offer all our customers to exchange their products for a a different size/design. Simply let us know within 14 days of receiving your order by sending us an email at: collectiveldn@outlook.com and we shall send you a returns address. We are always willing to help in any way possible. 

    Refunds

    • If you decide that you would like to get a refund for your product, thats absolutely fine, simply let us know within 14 days of receiving your order by emailing us at: collectiveldn@outlook.com and we will send you a returns address. Once the item has been successfully delivered back to us we will immediately process your refund. 

      Customer support

      • Feel free to email us at: collectiveldn@outlook.com for any concerns or inquiries, we aim to reply immediately. 

         

         


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